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Immigration Support Service

eVisa Frequently Asked Questions

Frequently Asked Questions
  • My BRP card is due to expire on 31st December 2024. What do I need to do at this moment?

    Please  to access your eVisa as soon as possible.

  • I don't have a BRP card because I have an EU passport. Should I also do something about my eVisa?

    If you are an EU national you should already have a UKVI account and be able to  to view this.

  • Some passports are not readable using the 'UK Immigration: ID Check' app. What do I do?

    If you don’t hold an appropriate biometric passport to set up your UKVI account using the ‘UK Immigration: ID Check’, you should be able to use your BRP card to . Once the account is set up, you can then . To link your passport, you will just need to upload a photo or scan.

  • I'm having trouble scanning my document in the 'UK Immigration: ID Check' app. What do I do?

    Please ensure the phone you’re using meets the following specifications: 

    Android users will need:

    • Android 8.0 and above – you can find this in your settings

    • at least 135MB of storage space to install the app

    • to be connected to 3G, 4G, 5G or WiFi

    • NFC (Near-Field Communication) so the app can scan your document – you can find this in your settings. If you can use your phone to pay for things using contactless, this means it has NFC and you can use the app 

    iPhone users will need:

    • an iPhone 7, 7 Plus or newer

    • iOS 15 or later - to find the software version installed, go to Settings > General, then About

    • at least 120MB of storage space to install the app

    • to be connected to 3G, 4G, 5G or WiFi

    Whichever phone you use, the app will need access to the camera. If the app does not request access, enable it in your settings.

    If you are struggling to get access to a suitable phone, please contact the Immigration Support Service team for assistance.

  • I have created my UKVI account but can't see my eVisa. What should I do?

    If you have completed all the steps to  and you still cannot see your eVisa details, the Home Office should contact you directly by email once your eVisa is available to view. However, please contact the Home Office Resolution Centre in the first instance. If they are unable to resolve the issue, then please raise it with the Immigration Support Service team.

  • Do I need to create separate UKVI accounts for my partner and/or child?

    Yes, everyone needs their own UKVI account. A parent can  on behalf of a child. To create a UKVI account for a child, the parent, guardian or responsible adult will need the child’s identity document and date of birth. The adult can use their own contact details, such as their phone number and email address. 

  • Once I link my passport as the identity document, would I still need to carry my BRP?
  • When I arrive at a UK airport, what do I show the immigration officer?

    Throughout 2024, you can continue to use your physical immigration documents as normal and should continue to carry these with you when you travel internationally.

    From 01 January 2025 you should ensure you have  (online proof of your immigration status) and it is recommended you carry the following physical documents:

    Your current passport

    Your BRP card that expired on the 31 December 2024

    You  - a share code is valid for 90 days

    Further information is available here:

  • To show the eVisa to the immigration officers at Dublin airport, do i print out a hard copy or just show it on my phone?

    Throughout 2024, you can continue to use your physical immigration documents as normal and should continue to carry these with you when you travel internationally.

    From 01 January 2025 you should ensure you have  (online proof of your immigration status) and it is recommended you carry the following physical documents:

    Your current passport

    Your BRP card that expired on the 31 December 2024

    You  - a share code is valid for 90 days

    Further information is available here:

  • Is air travel in the UK ok?

    It is important to carry a form of photographic ID for domestic travel. However, as you are not entering the country and not required to evidence your immigration permissions at the border, your current passport or driving license should be sufficient. Please verify the requirements with your carrier.

  • If I haven't been able to set up my eVisa, can I travel via Dublin Airport instead?

    The Common Travel Area involves some co-operation on immigration issues. If you are planning to enter the UK through the Republic of Ireland (ROI), e.g. via Dublin Airport, it is important to note that you may be refused permission to enter ROI if you are unable to evidence that you qualify for admission to the UK. In other words, when entering the UK via Dublin Airport (for example), and you have permission to stay in the UK for longer than 6 months, you must be able to evidence your immigration status by presenting your eVisa.

  • I have created two UKVI accounts. What do I do now?

    Please contact the Home Office Resolution Centre in the first instance. If they are unable to resolve the issue, then please raise it with the Immigration Support Service team.

  • What if I have lost or misplaced my BRP?

    You can use your travel document, such as a passport, or your visa application reference number to  if your BRP card has been lost or stolen.

    If you no longer have access to your Home Office reference numbers (e.g. BRP number, or visa application number such as UAN or GWF) you can request these via the Request Your Reference service to enable you to register for your UKVI account. You will be directed to this service at the relevant point when creating your UKVI account.