Â鶹Íø

If you have any questions regarding contract length, please contact allocations@qub.ac.uk.

• Accommodation allocation policy 2026-27
• Conditions of Occupancy 2025-26

Failure to settle accommodation fees will result in you being asked to leave Queen’s University accommodation or accommodation at Student Roost and details of your account will be passed to the University’s debt collection agency.

The University has a robust debt management procedure in place which outlines the steps that will be taken by the Residential Fees and Accommodation Team when payments are outstanding / overdue.  For a detailed explanation of this procedure please click here. 

Outstanding debt will also affect your ability to secure accommodation for the upcoming academic year.

For accommodation bookings, International students include any students who reside outside the UK, including students in the Republic of Ireland.

International Students accepting a contract for 40, 48 or 51 weeks starting in September the following payment options are available:

•  Full payment
•  2 instalments

_______________________________________________________________________________________________________________________________________________

Returning International Students

Returning students who paid accommodation fees via direct debit in a previous year are also eligible for the following payment options:

• 3 Direct Debits
• 7 Direct Debits

If you need to verify or update bank details saved on your Accommodation Account, the Residential Fees team can help you.

_______________________________________________________________________________________________________________________________________________

International Payment Processing Times

For international students, please be aware that international payments – especially bank transfers- can take longer than expected to process.

To avoid late payment charges and being picked up by our debt recovery process, we strongly recommend initiating your payment well in advance, ensuring that the payments reach our bank account on or before the payment due date. For due dates please check Payment Option Plans.

International students are advised to initiate transfers 1–2 weeks prior to the payment due date to ensure timely receipt and to keep a copy of your payment confirmation for your records.

Estimated Bank Transfer Processing Times

Note: Processing times are estimates and may vary due to weekends, public holidays, currency conversion, intermediary banks, and compliance checks. You can confirm processing times directly with your bank.

*Political and economic conflicts may cause payment processing delays of up to two months.

These students include students from N. Ireland, England, Scotland and Wales. For students accepting a contract for 40, 48 or 51 weeks starting in September the following payment options are available:

• Full payment
• 3 Direct Debits (This option best aligns with the loan disbursement dates for UK Student Finance providers)
• 7 Direct Debits (This option is recommended for those making payment using a monthly salary)

Please note: failure to provide a direct debit capable UK bank account when applying for the 3 or 7 Direct Debits payment options might result in your enrolment in our debt procedure, and your payment type changed to 1 or 2 instalments.

If you are experiencing issues setting up a valid account or need to discuss your payment options, please reach out to residentialfees@qub.ac.uk

As well as choosing from the payment plans for International students or NI/GB students, postgraduate students receiving a stipend or salary from Â鶹Íø University can have their accommodation fee deducted from the stipend in consecutive instalments,

• 7 instalments from October each year to April inclusive for a 40 week contract.
• 10 instalments from October each year to July inclusive for a 48 or 51 week contract.

Students will be sent a stipend deduction form before arrival or on request from the Residential Fees team.

This form must be returned to the Residential Fees team by email or to your Elms Reception before the 1^st October.

For more information contact the Residential Fees team on ++44 (0)28 9097 1282/ 5639/ 2010.

Students accepting a contract for one semester or less are required to pay their accommodation fee in full prior to taking up residence, meaning they are eligible for the following payment options: 

• Full Payment

Students who are in receipt of sponsorship or scholarship, in addition to selecting from the payment options available to them based on their status as an International student or NI/GB student, are also eligible for:

• Sponsorship/Scholarship

This option is for students in receipt of external funding from a government or other official organisation with disbursement dates that do not match our standard payment options.

Once you have accepted your accommodation offer and received your QUB email address, please complete this form:

We will review your submission and arrange an alternative payment schedule based on your disbursement dates, or for invoicing to be sent to your sponsor where appropriate.

Please note, students being funded by the following organisations are ineligible for this option:

• Student Finance Northern Ireland
• Student Finance England
• Student Finance Wales
• Student Awards Agency Scotland

This is due to our standard payment options aligning with the disbursement dates of loans provided by the above.

Paying by Bank Transfer

To pay by bank transfer directly to Â鶹Íø Elms Accommodation, the payment must quote the student’s number and name as reference, and be made payable to the Accommodation bank account below:

Bank Address:                  

Ulster Bank
11-16 Donegall Square East
Belfast
BT1 5UB

Sort Code: 98-01-55
Account No: 30090415
Account Name: The Queen’s University of Belfast Elms Halls

It is essential that the bank processing the transfer quotes the name of the student and student number on the transaction. If this information is not included, it may result in a delay in processing the payment to the student’s account.

Some banks have the name registered as "QUEEN'S UNIVERSITY OF BELFAST FOUNDATION -THE" so you may be required to input this name. 

For payments that originate outside the United Kingdom, the following IBAN/Sort Code should be quoted.

IBAN:                  GB71 ULSB 9801 5530 0904 15
Swift Code:         ULSB GB 2B

Bank account details need only be added to your Accommodation account if you plan to make accommodation payments via direct debit. A UK bank account is required to set up a direct debit mandate.

If you already have a UK bank account,

• Check with your bank that your account allows direct debits to be taken.
• Junior and savings accounts do not allow for direct debits to be taken therefore you will need to contact your bank to upgrade your account.

For students who do not have a UK bank account, an account can be opened after you arrive.

1. Choose your preferred bank
2. Proof of residency will be required - you can access a proof of residency application online via your accommodation account.  A letter will be available for collection within 24 hours of your submission date.

You can then make arrangements with the bank to set up your current account, ensuring it can be used for direct debits. Once this is complete then add these details to your accommodation account.

Help is also available on how to open a UK bank account at My Â鶹Íø 

UK bank details must be added to your accommodation account as soon as possible to allow time for the direct debit mandate to be set up.

Once the bank details have been received and verified a direct debit payment schedule will be created which will detail your scheduled payments and be emailed to the address you provided when adding your bank details.

Please click  to log on to your Â鶹Íø Online Accommodation Account to add these details.

Changes to bank account details

If there are any changes to your bank account details contact the Residential Fees team immediately as 28 days notice is required to make any amendments to the direct debit instructions.

Returning students

If you are a returning student the bank details you submitted for the previous year can be used to process your direct debits. If you need to check these details or make any changes contract the Residential Fees team.

When you are sent an offer of accommodation you will have a limited window, outlined in your offer email, to accept it and pay your deposit to secure your place. Payment of the £300 accommodation deposit confirms acceptance of your accommodation offer. 

This amount converts to a damage deposit and is held on your accommodation account for the length of your contract.

The damage deposit is not a pre-payment and therefore NOT deducted from your residential fees balance.  

Upon checking out of your accommodation, your room will be inspected. Any damages and outstanding charges will be deducted from this deposit. In case of deductions, you are entitled to a clear statement of these charges at the end of your contract. 

If you disagree with the proposed deposit deductions, you can reach out to the Accommodation Team by e-mailing accommodation@qub.ac.uk.

We aim to refund deposits as quickly as possible, but please note this process might take several weeks due to individual room inspections and the high number of queries. 

Refunds are issued through the following methods: 

• Deposit paid online via Worldpay will be refunded to the account linked to the original payment card. This account cannot be changed. If the account has been closed, you will need to notify the Residential Fees team prior to your departure. 
• Deposit paid by any other method will be refunded by bank transfer to a nominated account. 
• Returning students who are offered accommodation for the upcoming academic year will have their deposit transferred to next year’s account. This is subject to no outstanding charges on the current year`s account. 

With queries regarding your deposit, please e-mail residentialfees@qub.ac.uk. 

Card payments (online or at reception), and Bank transfers. 

For direct debit plans, each instalment will be collected on the 1st of each payment month or the next business day. If the 1st falls on a weekend or bank holiday, the direct debit will be collected on the next business day.

Direct Debit requirements:

• A UK bank account is required to set up a direct debit mandate, please confirm with your bank that your account allows direct debits to be taken e.g. Junior and Savings accounts do not allow for direct debits.
• Valid UK bank details must be added to your Accommodation Account prior to check-in.

Please click to log into the Queen’s Accommodation portal to add these details.

Changes to Bank Account details

If there are any changes to your bank account details, please contact the Residential Fees team immediately as 28 days' notice is required to make any amendments to the direct debit instructions.

Returning Students

If you are a returning student, the bank details you submitted for the previous year can be used to process your direct debits. If you need to check these details or make any changes, please contact the Residential Fees team.

Postgraduate students receiving a stipend or salary paid by Â鶹Íø University can have their accommodation fee deducted from the stipend in equal consecutive instalments as follows:

Students will be sent a stipend deduction form before arrival or on request from the Residential Fees team.
This form must be returned to the Residential Fees team by email or to your Elms Reception before the 1st October.

Information regarding available funds and scholarships can be found here:

• Funding and Scholarships | Study | Â鶹Íø
• Student Financial Support | Study | Â鶹Íø

The Residential Fees Team can only provide information about your accommodation fees and does not oversee or administer financial aid and awards.

If you are facing financial difficulties,  offers money and budgeting guidance. You can arrange to meet with an adviser by emailing su.advice@qub.ac.uk or attend a drop-in advice session—no appointment required.

Drop-in sessions are available on Tuesday, Wednesday, and Friday from 11:30 AM to 2:00 PM.

SU Advice is located on Level 3 of the Students' Union.

The Queen’s Accommodation Bursary Fund is designed to provide targeted financial assistance for Â鶹Íø University students whose permanent home address is in Northern Ireland and who come from a lower household income background (under £25,000 per annum). For the 2026-27 academic year, this scheme will provide financial support towards the cost of accommodation within Â鶹Íø Accommodation.

Eligibility

To be eligible for the Â鶹Íø Accommodation Bursary, applicants must be attending Â鶹Íø on a full-time course, permanently reside in Northern Ireland and have secured a room in Â鶹Íø Accommodation or nominated partners. They must also be in receipt of funding from the Student Loans Company (Student Finance NI), and their verified household income must be below £25,000.

There are two thresholds for the bursary based on household income (HHI) as declared to Student Finance NI:-

• HHI of less than £25,000; Accommodation bursary payment £750.
• HHI of less than £19,204; Accommodation bursary payment £1,250.

How do Students get the Bursary?

An application for the bursary is not required; Northern Ireland students who are eligible for the award will automatically receive an adjustment to their accommodation fees after the start of term based on data provided to Queen’s via Student Finance NI.

The bursary is part of a wider University programme of assistance including the Student Support Fund and the University Financial Assistance Fund, both of which support to students facing financial difficulties whilst studying.  

Students don't need to do anything to apply for this bursary. This will not be reflected on your account until later in the semester, prior to the first accommodation instalment. 

Sign in to the , go to Your Stay, then click the Accommodation Statement to view your balance. Please note this balance is for your residential fees only. 

Your deposit will be refunded (minus any damages or fees) at the end of your contract - it is not deducted from your residential fees. 

On the Accommodation Statement screen described above, or in your Accommodation Offer Accepted email. 

Post check-in, your email for the Accommodation Portal should update to your QUB email address, however your password will not have changed.  
If you are still unable to log in, please access the portal from a laptop or desktop computer (this will not work if viewing the portal via phone) and click reset your password. 

Bank details for Direct Debits can be uploaded via the only.  
 
If the option to upload details does not appear on the portal, this means you either already have bank details stored on your account or your selected payment option is not a Direct Debit option.

To avoid any potential issues, please ensure that the details you provide are for a UK bank account that permits Direct Debits. Please note that certain account types, such as junior or savings accounts, do not support Direct Debits. If you’re unsure whether your account allows this, we recommend contacting your bank directly for confirmation.
 
**As of 27 October 2025, Revolut no longer supports setting up Direct Debits from GBP sub-accounts where the main account is registered outside the UK.**

The dates & instalment breakdown for each direct debit option can be found on our website: Direct Debits 
 
You will receive an email confirmation to the email address entered with your bank details once the direct debit mandate has been set up with your bank. This email will state the exact amounts that will be deducted at each payment date. 

Please email the Residential Fees team as soon as possible as we will need to invalidate the bank details stored on your account. Once we do this, you will be able to add new details via the Accommodation Portal. 
 
This is only possible until the direct debit requests are sent to the bank for the next instalment date. Once they have been sent, we are unable to alter or cancel them on our side. 

Failure to make your direct debit payment will result in a £25 administrative charge being added to your account, and you will be entered into the Debt Recovery Procedure for Student Accommodation. You will be notified via email if your direct debit has failed once we receive confirmation from the bank in the days following each collection date. 

For award queries, please contact the awarding body directly as our team does not manage any awards, only the allocation of payments. 

This would only be possible if you wish to pay your residential fees in full, as we require payments to be made via direct debit for the 3 or 7 instalment plans.  

Please make your payment via any of the available manual payment methods.   
If you are paying via bank transfer, you must use your Student ID (or Application ID) & name as your transfer reference so that we can allocate your payment. 

Our online payment link allows you to make payments in currencies other than GBP through Flywire. When entering your home billing address, the checkout page will automatically display payment options in your local currency and show the applicable exchange rate.
 
Please note that we do not have control over the exchange rates applied to transactions made in currencies other than GBP.

This issue typically occurs when the payment country is set to the UK, but the card used is issued internationally — or when an internationally issued card is preloaded with GBP. When proceeding to payment, you will receive a warning indicating that continuing will incur an additional 3% card processing fee.
 
If you do not wish to accept this fee, please cancel the transaction and update the payment country to match the card’s country of issuance. Please note that doing so may change the payment currency to the local currency of that country.

More information regarding this can be found on Flywire’s website:

All payments must be allocated manually, please allow up to 1 week for payments to be reflected.  

If the payment is still not reflected after this time, please reply to this email the Residential Fees team via email with the following details: 

• Payment method used 
• Amount paid 
• Date of payment 
• Receipt or proof of transfer where applicable